Telephone: 07443 643681|

Some frequently asked questions answered below

How far in advance should I book?2018-01-24T21:55:49+00:00

We would recommend that you book as early as possible as we regularly have bookings as far as two years into the future. That said, we have a large stock of games and can normally cater for last minute requests.

How far in advance can I book?2018-01-24T21:59:50+00:00

There is no limit to how far into the future you can book….we regularly have booking more than two years into the future.

Will I be required to pay a deposit?2018-01-28T17:01:45+00:00

A modest deposit will be required to secure the booking.

When is the final payment due?2018-01-28T17:02:49+00:00

The balance can be paid in a number of different ways; in cash when the games are delivered on the date of the event or by cheque/bank transfer three days before the date of the event.

Will I be required to pay a security deposit and if so when is this returned?2018-01-28T17:05:40+00:00

A refundable security deposit will be required to cover lost or damaged items. We will return the security deposit when the games are collected (subject to T’s & C’s). If for some reason the customer is not available when the games are collected (which quite often happens with weddings) then the security deposit will be returned the following day by either bank transfer or cheque.

When will the games be delivered?2018-01-28T17:06:21+00:00

We aim to be as flexible as possible and can typically deliver at any time from 10.00 onward.

Will you set-up the games?2018-01-28T17:07:01+00:00

Yes, we will set-up all the games upon delivery. If for any reason it is not possible to set-up the games (ie. if the room/area where the games are to be placed is not yet ready) we will leave the games in a safe place for you.

Can we collect the games from your warehouse?2018-01-28T17:07:35+00:00

A. It will not be possible for you to collect the games from our warehouse. To ensure that the games are not damaged in transit we will deliver to the venue in question.

When will you collect the games?2018-01-28T17:08:02+00:00

We aim to be as flexible as possible. We typically collect the games in the evening on the day of the event up until approx. 22.30 hrs but many customers ask us to collect just as it starts to get dark particularly at weddings so that guests can concentrate on hitting the dance floor. A collection at this time also minimises the possibility of items getting lost or damaged.

Can you collect the following day2018-02-05T23:07:56+00:00

A next day collection can be arranged if the games can be stored safely and securely overnight (and if the venue is prepared to support overnight storage).

What’s the maximum length of time we can keep the games?2018-02-05T23:09:39+00:00

The is no limit to the length of time a game can be hired for. For hire periods in excess of a 24 hours an addition charge may apply.

What happens if items and lost or damaged?2018-02-05T23:11:19+00:00

Any lost or damaged items will be replaced or repaired at the hirer’s expense. Only actual expenses expenses incurred by Game4Gardens for replacement or repair will be charged to the hirer. i.e. no ‘mark up’ or administration fees will apply.

Can the booking be changed once the deposit has been paid?2018-02-05T23:11:52+00:00

Yes, the booking can be changed up until the day before the event but games will of course be subject to availability.

Can I cancel the booking?2018-02-05T23:13:09+00:00

Yes, the booking can be cancelled up until the day before the event but any deposit paid is non-refundable.

What happens if it rains on the day?2018-02-05T23:13:51+00:00

The games can be delivered regardless of the weather conditions and we will accept the hirer’s instructions with regard to delivery and set-up.

Can all you games be played outside if it’s raining?2018-02-05T23:14:17+00:00

The majority of games can be used outside if it’s raining. There are a small number of exceptions (Table Football, Giant Buzzwire, Giant Playing Cards etc.) but these will be highlighted on the Booking Confirmation.

Suppose I’d like to hire a game which isn’t featured on your web-site?2018-02-05T23:14:56+00:00

If this situation arises please let us know as we may have the item in stock.